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CompTIA A+:
IT Support Specialist Training

Train with an employer‑designed IT program that builds real skills, hands‑on experience, and industry readiness so you can confidently start your IT career in the fast‑growing field. 
  • Level: Entry-Level
  • Duration: 17 Weeks 
  • Format: Hybrid, Live Instructor-Led: 16hrs/ week
  • Credentials:
    • CompTIA A+
    • Microsoft 365 Certified: Copilot and Agent Administration Fundamentals (AB-900)
    • Microsoft Azure Active Directory
  • Job Placement Support: Resume, Interview Prep, and Employer Introductions

What's included?

  • Virtual Instructor-Led Training:

    Participate in live, interactive sessions with experienced instructors for personalized guidance.

  • CompTIA A+ Study Materials & Practice Exams:

    Access comprehensive study resources and mock exams to ensure certification success.

  • Corporate Ready Training:

    Develop workplace skills, including professionalism, communication, and teamwork.

  • Employment Lab:

    Refine your resume, practice interview techniques, and connect with hiring companies.

  • Virtual Hands-On Labs:

    Gain practical experience in simulated IT environments to prepare for real-world challenges.

How the Training Program is Structured

ITSM Job Simulation

We start with ITSM job simulation to give participants a comprehensive understanding of IT operations. This includes learning about Service Level Agreements (SLAs), ticketing systems, incident management, and troubleshooting processes. This foundation helps participants grasp the responsibilities of IT support roles, ensuring they’re ready for real-world challenges from day one.

Learn Microsoft Azure Active Directory

Mastering Active Directory is crucial for managing IT environments. Participants will learn user account management, permissions, and directory services, equipping them with essential skills for supporting enterprise networks. This knowledge is indispensable for securing and organizing IT infrastructures.

CompTIA A+ Virtual Instructor-Led Training

The training is split into Core 1 and Core 2 modules, delivered through engaging virtual instructor-led sessions. Core 1 focuses on hardware, networking, and troubleshooting, while Core 2 emphasizes operating systems, security, and operational procedures. These sessions prepare participants to pass their certification exams and excel in IT support roles.

Corporate Ready Training

Beyond technical skills, participants will learn workplace professionalism, communication, and collaboration strategies. Starting in Week 4, we work closely with individuals to refine their resumes, conduct mock interviews, and connect them with employer partners. This holistic approach ensures job placement success and smooth entry into the workforce.

Microsoft 365 Certified: Fundamentals (MS-900)

At the end of the program, participants will gain an introduction to Microsoft 365, focusing on the core concepts of cloud services and the features of Microsoft 365. This training covers productivity tools like Teams, SharePoint, and OneDrive, as well as essential security and compliance features. Completing this module gives participants a competitive edge, equipping them with foundational knowledge highly sought after in modern IT environments.

Hear what our participants are saying

XA Academy’s IT support training changed everything for me. Their ITSM job simulation and customer service skills gave me the hands-on experience I needed. After completing the program, I transitioned into IT smoothly.
Stephanie
Despite studying cybersecurity in college, I lacked the technical skills employers wanted. XA’s customized program, including ITSM job simulation and A+ training, filled the gaps. After completing the program, I was hired! 
Dylan
Having an associate degree wasn’t enough to secure an IT job. XA’s hands-on ITSM job simulation and corporate-ready training bridged the gap. Their employer connections helped me start my IT career.

Branson
— About us: Empowering IT Careers

Why We Launched XA Academy

XA Academy was created to solve a real workforce problem. Employers struggle to find entry level IT talent that is technically capable and workplace ready at the same time. Job seekers struggle to access training that actually aligns with what employers expect.

Founded by XA Talent, an established IT recruitment and staffing firm, XA Academy was built to bridge that gap. Our programs are designed to prepare individuals for real world IT roles by combining industry recognized certifications, hands on technical training, and professional readiness skills. The result is a stronger, more confident pipeline of IT talent prepared to enter today’s workforce.

Tailored Training

Our training programs are shaped by real employer expectations. Participants build practical IT skills, earn industry recognized credentials, and develop the workplace readiness needed to succeed in professional IT environments.

Job Placement

Through our connection to XA Talent’s employer network, participants receive guidance, exposure, and career readiness support designed to help them transition from training into IT roles and long term career growth.
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Frequently asked questions

Who is this program for?

This program is designed for individuals seeking entry-level IT support roles, including career switchers, recent graduates, or those with minimal IT experience.

Are there funding opportunities available?

Yes, funding opportunities are available. Contact us to learn more, and our Career Success Managers will guide you through the process.

What certification will I earn upon completion?

Upon completing the program and passing the exams, you will earn the CompTIA A+ certification, a globally recognized credential for IT support professionals.

What is the format of the training?

The program is delivered through virtual instructor-led sessions, hands-on labs, and self-paced materials, providing flexibility and real-world learning.

Will I receive job placement assistance?

Yes, graduates gain access to our Employment Lab, which includes resume support, interview preparation, and networking with XA Talent’s employer partners.

What is the time commitment to successfully complete the program?

The program is set to last 17 weeks that includes a mix between 272 instructor-led hours and 222 self-paced hours balanced between live sessions, labs, and independent study.
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