Write your awesome label here.

Enterprise Microsoft IT Support Specialist Training

Launch your IT career with XA Academy’s expertly designed training program. Achieve industry-recognized certifications, gain practical, hands-on experience, and develop the in-demand skills employers seek in today’s dynamic job market.
  • Level: Entry-Level
  • Duration:  9 Weeks 
  • Format: Hybrid, Instructor-Led/ Self-Paced
  • Certification(s):
    • Microsoft 365 Certified: Fundamentals (MS-900)
    • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Job Placement Assistance: Resume Support, Interview Prep, and Employer Introductions

What's included?

  • Virtual Instructor-Led Training:

    Participate in live, interactive sessions with experienced instructors to gain personalized guidance while learning Microsoft 365 (MS-900), Azure Active Directory, and advanced IT support skills.

  • Corporate Ready Training:

    Develop workplace skills, including professionalism, communication, and teamwork.

  • Employment Lab:

    Refine your resume, practice interview techniques, and connect with hiring companies.

  • Virtual Hands-On Labs:

    Gain practical experience in simulated IT environments to prepare for real-world challenges.

How the Classes Are Structured

ITSM Job Simulation

We start with ITSM job simulation to give participants a comprehensive understanding of IT operations. This includes learning about Service Level Agreements (SLAs), ticketing systems, incident management, and troubleshooting processes. This foundation helps participants grasp the responsibilities of IT support roles, ensuring they’re ready for real-world challenges from day one.

Learn Microsoft Azure Active Directory

Mastering Active Directory is crucial for managing IT environments. Participants will learn user account management, permissions, and directory services, equipping them with essential skills for supporting enterprise networks. This knowledge is indispensable for securing and organizing IT infrastructures.

MS-900 Virtual Instructor-Led Training

Delivered through engaging virtual instructor-led sessions, this training provides a solid foundation in enterprise IT support. Participants will learn key hardware and software concepts, focusing on practical applications in workplace environments. The program also covers Microsoft 365 productivity tools such as Teams, SharePoint, and OneDrive, alongside critical security and compliance features. By the end of the program, participants will possess a comprehensive understanding of IT operations, cloud services, and the tools needed to excel in modern enterprise environments.

Corporate Ready Training

Beyond technical skills, participants will learn workplace professionalism, communication, and collaboration strategies. Starting in Week 4, we work closely with individuals to refine their resumes, conduct mock interviews, and connect them with employer partners. This holistic approach ensures job placement success and smooth entry into the workforce.

Our students love us

XA Academy’s IT support training changed everything for me. Their ITSM job simulation and customer service skills gave me the hands-on experience I needed. fter completing the program, I transitioned into IT smoothly.
Stephanie
Despite studying cybersecurity in college, I lacked the technical skills employers wanted. XA’s customized program, including ITSM job simulation and A+ training, filled the gaps. After completing the program, I was hired! 
Dylan
Having an associate degree wasn’t enough to secure an IT job. XA’s hands-on ITSM job simulation and corporate-ready training bridged the gap. Their employer connections helped me start my IT career.

Branson
— About us: Empowering IT Careers

Why We Launched XA Academy

XA Talent, an IT recruitment agency, created XA Academy to bridge the gap between aspiring professionals and employer needs. With a passion for training and developing entry-level IT support specialists, our mission is to cultivate a pipeline of well-prepared talent, tailored to meet the demands of our clients.

Tailored Training

Our curriculum is designed with direct input from industry professionals, ensuring participants gain the technical skills and workplace readiness that align with the expectations of top-tier employers.

Job Placement

With our unique Employment Lab and access to XA Talent’s extensive employer network, graduates are supported at every step to secure IT roles and advance their careers.
Write your awesome label here.

Our partners

Frequently asked questions

Who is this program for?

This program is designed for individuals seeking entry-level IT support roles, including career switchers, recent graduates, or those with minimal IT experience.

Are there funding opportunities available?

Yes, funding opportunities are available. Contact us to learn more, and our Career Success Managers will guide you through the process.

What certification will I earn upon completion?

Upon completing the program and passing the exams, you will earn the following certifications:
  • Microsoft 365 Certified: Fundamentals (MS-900)
  • Microsoft Certified: Azure Fundamentals (AZ-900)
    • In addition to the listed certifications, you will gain an IBM Microsoft IT Support Specialist Certificate combined with an Azure Active Directory Certificate, both recognized by employers as a Microsoft support specialists prepared to support large enterprise environments.

    What is the format of the training?

    This program is delivered through virtual instructor-led sessions, hands-on labs, and self-paced materials, providing flexibility and real-world learning.

    Will I receive job placement assistance?

    Yes, graduates gain access to our Employment Lab, which includes resume support, interview preparation, and networking with XA Talent’s employer partners.

    What is the time commitment to successfully complete the program?

    The program is set to last 9 weeks that includes a mix between 72 instructor-led hours and 144 self-paced hours balanced between live sessions, labs, and independent study.
    Created with